Shipping & Returns

Shipping times
We ship with LBC and standard shipping times apply.

Metro Manila: 1 to 2 days
Intracity: 2 to 3 days
Provincial: 3 to 5 days

Same-Day Delivery (Metro Manila):
We offer same-day delivery via Lalamove or Grab. Please contact our Facebook page for a quick transaction.

Cancellation Policy
You may cancel your order within 24 hours after placing it.

Return Policy
We accept returns within 7 days after delivery. Products must be in unused and undamaged condition and within its original packaging to apply for a refund.

Damaged goods
If your item is damaged during shipment, please coordinate with us for further instructions.

Please contact contact@neatercanines.ph if you have any questions or concerns.